Every employee with the Feldman Automotive Group is absolutely critical to its success.
Our rapid growth and fast-paced environment make this an awesome place to work.
We now have 8 dealerships operating all across Michigan.
Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Come join our team! Core Values
* Honesty and Integrity
* Respectful * Fanatical attention to detail
* Team Player * Fun & Enthusiastic
Benefits * Medical, Dental, Vision Insurance
* Life Insurance and AD&D
* Critical Illness Insurance
* Accident Insurance
* Short and Long Term Disability
As a Service Business Development Center (BDC) Employee, you will manage incoming calls, internet leads, follow up calls, recall and maintenance reminders and daily duties set by the BDC Manager.
This is a full time position requiring 120 calls each day.
Need to be task-oriented for this is a fast paced professional position.
Must be customer service savvy and love to talk on the phone.
Job Duties Include: * Learning, understanding and adhering to call scripts
* Setting and confirming appointments for service department
* Complete ongoing training as required
* Keeping accurate and updated notes in the CRM
* Manages all required paperwork and records and prepares documentation (forms, reports, etc.).
* Follow up with prospective customers.
* Coordinates questions and issues with the appropriate department personnel.
* Able to handle both inbound and outbound calls.
* Other duties as assigned
* Demonstrates behaviors consistent with the company’s Core Values in all interactions with customers and co-workers.
* Customer Service or call center experience is a must
* Maintaining customer satisfaction. * Excellent communication skills to deal with customers and employees.
* Great phone voice, demeanor and presentation.
* Able to pass a background check. * Able to pass a drug screen.
* Have reliable transportation. * Must be able to work evenings and weekends if needed.
* Required Experience:
* Customer Service or Call Center: 1 year minimum.
* Excellent telephone, writing, and typing skills.
* Strong computer and internet skills.
Location/Region: Livonia, MI (48150)