Large volume dealership looking for several BDC agents to joing this growing team. This is a fun, fast paced environment. Internet leads are fastly going and in demand. No experience necessary, we do all the training. Must be highly energic and motivated!
* Handling of incoming and outgoing phone calls and emails.
* Work in our call center staffed and managed by the Dealership, and handle our customer contacts, service, follow-up, and lead generation.
* Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
* Answer customer internet inquires by both email and phone.
* Schedule sales appointments and reschedule no show customers.
* Contact customers based on current marketing incentives.
* Follow up with existing and potential customers to generate leads and close sales.
* Explaining product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
* Following up in a manner that results in the customer visiting the dealership.
* Introducing customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership’s service department.
* Following up on all unsold customers, and any special requests to be sure that all customer expectations are met.
* Maintaining a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
What We Offer * Medical and Vision
* 401K Plan * Paid time off and vacation
* Growth opportunities * Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
* Paid Training * Employee vehicle purchase plans
* Family owned and operated * Long term job security
* Flexible Work Schedule * Discounts on products and services
Qualifications We take care of our people with industry leading benefits which allows us - and you - to continue being amazing!
* Excellent computer skills a plus. * Knowledgeable to call center environment.
* Automotive experience helpful but not required.
* Collections experience a plus * Able to communicate persuasively with customers to set appointments.
Physical Demands Constant sitting
Location/Region: Arlington Heights, IL (60004)