Do you love working with new technologies and innovative products?
Germain Honda of Ann Arbor is seeking an energetic individual to join our unique and fast-paced Business Development Team as a BDC Concierge.
Interested in Sales or Service? Have Customer Service experience with taking calls and/or emails?
No experience? No problem! We have an opportunity for you! As a BDC Concierge, you will be the link between the Customer and the Sales/Service Department. Our BDC Concierge are trained to have a full understanding of the Honda product, dealership CRM, VIN Solutions (Sales), CDK (Service), Call ReVu, and best practices on handling inbound/outbound calls/emails. We offer entry-level positions with room for growth as well as graduated positions for those with 1-3 years of BDC experience. Full-time hours Monday-Friday. Every other Saturday Required. Responsibilities:* Answer customer calls and establish follows-up with sales/service appointments.
* Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
* Provide customers with initial product information and direct them to the appropriate dealership resources.
* Follow up with leads that are not ready to make an appointment or no-show.
* Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
* Utilize CRM tracking system daily.
* Previous customer service experience preferred
* Excellent teammate with collaborative attitude and eagerness to improve
* Prompt and courteous demeanor * Positive and hardworking personality
* Strong computer skills * Valid driver’s license
Germain Offers:* Medical, Dental, and Vision Insurance
* 401(k) Savings Plan * Paid Vacation
* Paid Company Holidays * Company Outings and Activities
* Ongoing Professional Development * Employee Discounts
* Family-Friendly and Inclusive Culture
* Career Growth and Internal Promotions
* Custom and Competitive Wage Plans * CLOSED on Sundays to create a schedule that allows you a job and a life
At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. For immediate consideration, visit us at GermainCareers.com. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HP #GLDR
Location/Region: Ann Arbor, MI (48104)