The International Autos Group is a family owned and operated group of dealerships serving customers in the Milwaukee, Sheboygan, Chicago, Northwest Indiana markets and Minnesota.
The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968.
Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph.
In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry.
The International Autos Group will do all they can to promote their employees' growth in the company.
* Paid training * Paid vacation
* Flexible work hours * Medical, dental, and vision
* 401K * Closed Sundays
Job Summary The Express Service Representative (ESR) is the primary contact between the Service Department and Express Service customers.
Primary goals are to provide outstanding customer service while maximizing the sales of express services and related parts.
Reports to The Express Service Representative generally reports directly to the Service Manager.
Duties Sell Express services and related parts to customers
Identify customer requests and qualify vehicle for Express Service
Conduct a limited vehicle walk-around Present multi-point inspection results to customers
Recommend needed express services and related parts
Conduct a detailed active delivery of each vehicle
Provide outstanding customer service in accordance with dealership policies
Maintain current knowledge of Subaru vehicle service requirements, operations, warranties and campaigns, and Technical Service Bulletins
Maintain current knowledge of state and local laws and regulations related to automotive service and repair, including lemon laws
Write complete, accurate repair orders in accordance with dealership policies
Skills & Knowledge
Excellent communication and customer relations skills
Strong customer service focus Exceptional organizational and multi-tasking ability
Valid driver’s license Education
High school diploma or equivalent required.
Experience Prior retail or automotive service sales experience preferred.
Location/Region: Merrillville, IN (46410)